Hospitality management
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Case Study - The Melville Island HotelHospitality management 2020. 4. 14. 01:22
Case Study The Melville Island Hotel The 4 star Melville Island Hotel is located on the beautiful island of Melville in the Northern Territory. The hotel is almost 10 years old and starting to lose its original appeal. It was recently bought by a group of investors, who have many plans and exciting ideas for the property. The island is joined to the main city centre by a causeway. The locals of ..
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CASE STUDYHospitality management 2020. 4. 14. 00:20
CASE STUDY You’ve been appointed the project manager for organising and running a fundraising ball. The ball will be held in the local town hall, a beautiful historic building with a large, vaulted ceiling in the main hall. The organisation for which you’re running the ball wants a black tie, gala event with music, dancing and entertainment, as well as a silent auction. The ball will be held on ..
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Key performance indicator (KPIs)Hospitality management 2020. 4. 14. 00:02
Key performance indicator (KPIs) 1) HR management Ø Wage Cost Percentage is control between 35 to 38% of sales. Ø Total Labour Hours is between 360 to 380 hours worked in all section. Ø Most of the staffs in George street quarters are causal base, so they don't have sick days pay leave. But sick day leave are not usually happen. Ø Labour turnover is not high in George Street Quarters, most of th..
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Standard Operating Procedures (SOPs)Hospitality management 2020. 4. 13. 22:09
Standard Operating Procedures (SOPs) 1) Opening Procedures (Operation Start at 5:45 am) Ø Turn on the lights in the 1st and 2nd room and toilets. Ø Count float ($250.00) into till. Ø Prepare the coffee machine by running 2 shots through each grouphead Ø Sweep and mop the floor all throughout the restaurant (use the mop and broom at the laundry). Ø Put out outdoor tables, chairs, stools (make sur..
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Recruitment process and SWOT analyseHospitality management 2020. 4. 13. 22:09
※ Recruitment process • Internal recruitment is when the business looks to fill the vacancy from within its existing workforce. It is usually done by sending an email to the employee and by putting it in the notice board and by word of mouth. In making decision for the kitchen staff the head chef is the one who is responsible and talk to the general manager about the qualified person. • Cheaper ..
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GEORGE STREET QUSRTERSHospitality management 2020. 4. 13. 22:06
Description of business activity - George Street Quarters is a café restaurant focus on Modern Australian cuisine through their causal dinning service from early morning until late night. George Street Quarters is a fully licensed venue and with the outdoor seating, therefore customers’ pets are allowed to stay while they are enjoining their coffee, drink or food. This restaurant is suitable to ..